At jago88, we take your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and your rights regarding that data. By using jago88, you acknowledge that you have read and understood this policy.
Six core principles that define how jago88 handles your personal information every single day.
All data transmitted between your device and jago88 servers is protected by 256-bit SSL/TLS encryption. Your login credentials, financial details, and personal information are never sent in plain text.
jago88 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information is used solely to operate and improve the Platform experience.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days in accordance with applicable data protection standards.
Member data is stored on hardened, access-controlled servers. We employ role-based access controls, audit logging, and regular penetration testing to ensure that your data is accessible only to authorised personnel.
We collect only the data that is strictly necessary to deliver our services, verify your identity, process transactions, and comply with our legal and regulatory obligations. We do not collect unnecessary personal attributes.
In the unlikely event of a data security breach that affects your personal information, jago88 will notify affected Members promptly by email and take immediate remediation steps in line with applicable data protection requirements.
For the purposes of this Privacy Policy, the following definitions apply:
jago88 collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID (KTP), passport number | Account registration, KYC verification, age confirmation |
| Contact Data | Email address, phone number, residential address in Indonesia | Account communications, support, transaction notifications |
| Financial Data | Bank account numbers (BCA, BRI, BNI, Mandiri, etc.), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja) | Processing deposits and withdrawals in IDR |
| Transaction Data | Deposit/withdrawal history, bet history, game session records, bonus usage | Account management, responsible gaming monitoring, fraud prevention |
| Technical Data | IP address, browser type, operating system, device identifiers, time-zone (WIB default) | Security, fraud detection, Platform optimisation |
| Usage Data | Pages visited, clickstream data, session duration, feature interactions | UX improvement, analytics, personalisation |
| Communications Data | Support chat transcripts, email correspondence, survey responses | Quality assurance, dispute resolution, service improvement |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, unless it is contained in an identity document submitted for KYC purposes.
We collect data that you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion.
When you browse or use the Platform, we automatically collect Technical Data and Usage Data through server logs, cookies, and similar tracking technologies. This data helps us maintain Platform security, detect fraudulent activity, and improve the user experience.
We may receive data about you from the following third parties:
jago88 processes your Personal Data for the following purposes:
jago88 processes your Personal Data on the following legal grounds:
jago88 does not sell your Personal Data. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:
All third-party Data Processors engaged by jago88 are bound by contractual obligations that require them to maintain the confidentiality and security of your Personal Data and to process it only in accordance with our documented instructions.
jago88 retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal and regulatory compliance, dispute resolution |
| Financial & Transaction Data | 7 years from the date of transaction | Anti-money-laundering regulations, tax and audit obligations |
| KYC Documents | Duration of account + 5 years after closure | Regulatory requirements for identity verification records |
| Support Communications | 3 years from the date of the interaction | Quality assurance, dispute resolution |
| Technical & Usage Data | Up to 24 months from collection | Security monitoring, fraud analysis, platform analytics |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Evidence of consent, compliance with opt-out requests |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be linked to any individual. Where anonymisation is used, the resulting aggregate data may be retained indefinitely for statistical purposes.
jago88 implements a comprehensive set of technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes:
Cookies are small text files placed on your device when you visit jago88. They allow the Platform to remember your preferences, maintain your login session, and collect usage analytics. Cookies do not give us access to your device or any information beyond what you have shared with us through your use of the Platform.
You can control cookie settings through your browser's privacy preferences. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may impair your ability to log in or use key Platform features. We do not use third-party advertising cookies or cross-site tracking cookies.
As a jago88 Member, you have the following rights regarding your Personal Data. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving a valid request.
jago88 is strictly an adults-only platform. We do not knowingly collect Personal Data from individuals under the age of 21. Our Terms & Conditions require all Members to be at least 21 years of age, and we enforce age verification through our KYC process.
If we become aware that we have inadvertently collected Personal Data from a person under 21, we will take immediate steps to delete that data and close the associated account. Any balance on such an account will be returned to the payment source after deducting any bonus funds received.
Parents and guardians are encouraged to use device-level parental control software to prevent persons under 21 from accessing online gambling platforms, including jago88.
jago88 operates internationally, and your Personal Data may be transferred to and processed in countries outside Indonesia. When we transfer Personal Data internationally, we ensure that appropriate safeguards are in place to protect your data, including:
By using jago88, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Indonesia. We take all reasonable steps to ensure that any such transfers are conducted securely and with appropriate protections in place.
jago88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to Members via email notification and a prominent notice on the Platform at least 14 days before the revised policy takes effect. The "Last Updated" date at the top of this document will be revised accordingly.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of jago88 after the effective date of any revision constitutes acceptance of the updated Privacy Policy. If you disagree with any changes, you may close your account by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way jago88 handles your Personal Data, please reach out to our dedicated support team:
When contacting us about a data rights request, please include your registered email address and account username to help us locate your records and verify your identity promptly.
Review our full Terms & Conditions for the complete rules governing your account, explore our Responsible Gaming page for player-protection tools, or visit our FAQ for quick answers to common questions about jago88.